SHIPPING & RETURNS

Shipping Policy

Our dispatch days are Monday’s, Wednesday’s, and Friday’s (2pm)

Domestic shipping (NZ):

  • Standard Shipping:

3-5 business days after dispatch $5.50

FREE SHIPPING OVER $100

  • Express Shipping:

1-2 business days after dispatch $10.00

FREE SHIPPING OVER $150

  • Pick up:

Available 1-2 days after order. Please wait for notification to pick up. You will need your order ID/confirmation when picking up.

Opening Hours for pickup: 9am - 5pm (Monday - Saturday)

International shipping (AUS):

  • Standard Shipping:

3-5 business days after dispatch $12.50

FREE SHIPPING OVER $100

  • Express Shipping:

2-3 business days after dispatch $16

FREE SHIPPING OVER $200

 

Rest of the world:

  • Standard Shipping:

5-10 business days after dispatch $15.00

FREE SHIPPING OVER $150

  • Express Shipping:

3-5 business days after dispatch $22.50

FREE SHIPPING OVER $200

All shipping methods provide a shipping timeframe of less than 14 days

Return & Exchange Policy

If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return bag for any orders within New Zealand and Australia. Return your order to us (in the same as-new condition that you have received it and you have the original packaging) within 30 days of when the order was shipped, and we’ll process a full refund back to you. Refunds will be issued within 2 weeks of your completion of the return process.

Customers outside of New Zealand and Australia will need to return items at own cost.

After 30 days, if the product has not been used or ripped, we will be able to offer store credit only. Customers will be responsible for shipping costs for returns made past 30 days.